Job Information
Bio-Techne Sales Support Assistant in Minneapolis, Minnesota
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Position Summary:
As a member of the Customer Service organization, the responsibilities of this position are to provide a variety of support functions to the Commercial Sales organization, vetting and creating new accounts in our CRM, providing document and form review and completion, and providing copies of invoices, confirmations, and shipment tracking numbers to customers. This person will report to the Customer Service Supervisor of Operations/Administration, working closely with the Customer Service Administrative Assistant. Will perform additional duties as assigned, including backing up the Receptionist and Mail Clerk as needed.
Key Responsibilities:
Triage department email inboxes and Salesforce case queues as needed, ensuring every request is reviewed/referred within 24 hours to appropriate departments as needed.
Vet and set up new accounts in Salesforce and send Salesforce inquiry cases to Finance to create these accounts in our ERP.
Refer more complex questions and problems to appropriate individuals and departments.
Assistance with new distributor onboarding (Egnyte folder/reports), ecommerce account maintenance
Provide back-up to the receptionist/mail clerk as needed.
Coordinate completion of customer forms and documents, working with other departments, such as Legal, Finance and Quality as necessary.
Contribute to departmental projects as needed
Follows company policies and practices as outlined in the Handbook and follows guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job.
Performs additional duties as assigned.
Qualifications
Education and Experience:
- Position requires a High School diploma with a minimum of 3 to 5 years of relevant experience. Working knowledge of Microsoft Office, including Excel, One Note, Word, and Outlook are required; knowledge of Salesforce.com as well as Microsoft Dynamics AX ERP system preferred. Excellent data entry and typing skills required. Must be capable of working in a fast-paced environment, with changing priorities, and have good communication skills, both verbally and in writing.
Knowledge, Skills and Abilities:
Skills in assisting customers in a professional manner.
Skills in taking and providing accurate, detailed information.
Skills in problem solving and critical thinking; including the ability to identify and appropriately evaluate a course of action.
Ability to act independently on routine assignments or projects, while also collaborating with others as required.
Ability to plan, organize and multi-task to complete assignments in an efficient manner.
Ability to communicate professionally, both oral and written.
Ability to pay attention to details and perform at a high-level of accuracy.
Ability to work hours that conform within standard business operations, 7 a.m. – 6 p.m. Monday – Thursday and 7 a.m. – 5 p.m. Friday.
Strong working knowledge of Microsoft Office Apps.
Why Join Bio-Techne:
We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bio-Techne is an E-Verify Employer in the United States.